Staff How to Reset your AUB Password via the Self Service Portal - all Platforms
Important information
If you have chosen to reset your AUB password, whilst you are offsite, it is important to understand that after the password reset you will still be required to logon to your AUB laptop\workstation using your previous password.
The reason for this is because when you are offsite the AUB laptop\workstation is not connected to the AUB network\system.
Therefore, your previous password is cached\saved and will not be updated until you come onto Campus and the device can then synchronise with the network.
When you are offsite and once you have logged onto your laptop\workstation using your previous password, you can then continue to use all cloud-based applications, such as myAUB, Teams etc. using your new password.
Please also ensure, that have removed all personal devices connected to the Eduroam Network, by selecting the "Forget" option on your device.
For further details please review the guides below
How to forget Eduroam on an Android device
https://support.aub.ac.uk/a/solutions/articles/25000039384
How to Forget Eduroam on an iOS device
https://support.aub.ac.uk/a/solutions/articles/25000038971
Multi-Factor Authentication (MFA) Requests
After changing your password, the AUB Network will request you to re-authenticate via MFA requests, to all cloud based applications, such as myAUB, Teams, Outlook etc.
For further information, about Multi-Factor Authentication, please read this guide https://support.aub.ac.uk/a/solutions/articles/25000045407
Video Guide : How to Reset your AUB Password via the Self Service Portal
Article : How to Reset your AUB Password via the Self Service Portal
This process will involve switching between your mobile device, and your workstation\laptop, please follow the guide below, and note the following images that indicate which device you should be using, during the setup process.
1, Open your preferred browser, and navigate to https://passwordreset.microsoftonline.com
2. Enter your full staff login details ie. jdoe@aub.ac.uk
3. Enter the Captcha details
4. Select "Next"
5. Select the radio button "I've forgotten my password" to reset your password.
NB. Please ensure you select this option, even though you may not have forgotten your password.
6. Select "Next"
7. Select your first verification method
8. In this example, mobile phone method has been selected.
Enter your mobile number.
9. Select "Text"
10. Enter the verification number, that was sent to your phone.
11. Select "Next
13. Proceed with 2nd verification, and select "Send Notification"
13.
On your mobile device
14. Wait for the approval notification to arrive on your mobile device.
15. Approve the notification
16. Check for successful notification
On your workstation\mobile device
17. Upon successful approval, the option to reset your password will appear
Before changing your password you must ensure it complies as follows :
Be at least eight characters in length.
Must not contain the user's account name or parts of the user's full name that exceed two consecutive characters
Contain characters from three of the following four categories :
- English uppercase characters (A through Z).
- English lowercase characters (a through z).Base 10 digits (0 through 9).
- Non-alphabetic characters (for example, !, $, #, %).
19. Enter your new password, and confirm the password, then select "Finish"
For further assistance:
Please raise a ticket with the ServiceDesk, by clicking this link IT Support » myAUB.
To call the ServiceDesk, Tel: 01202 36(3333).