Image of a Yealink Phone and its basic functionality:
1. How to place a call:
Pick up the Handset and Enter the number, then press Send soft key OR if using the Speakerphone, with the Headset on-hook, press the speakerphone button and enter the number, then touch the Send soft key.
2. Answering a Call:
Pick up the Handset OR if using the Speakerphone press then speakerphone button or the Answer soft key
3. How to end a call:
To end a call using the Handset, then hang up the Handset, OR press the Cancel soft key
4. How to place a call on hold:
Press the Hold soft key during an active call, to resume a call press the Resume soft key
5. How to access the directory and Transfer a call
To access the directory and a Contact:
While idle press the Menu soft key use the directional buttons to navigate down to the Directory section. Press the Enter soft key, Select required directory, then press Enter.
Press Option soft key then Add, Enter contact name and number then Press the Save soft key to accept change.
To Transfer a call:
You can transfer a call in the following ways: BLIND Transfer - The call is transferred directly without the need to announce the caller, to do this Press Tran soft key during an active call. The call is placed on hold then Enter the number you want to transfer to, Press the Tran soft key ASSISTED Transfer - Allows you to announce the caller prior to re releasing the call, Press Tran soft key during an active call. The call is placed on hold, Enter the number you want to transfer to, When the second party answers, announce the call, then press the Tran soft key.
6. Access Call History
While the phone is idle, press the Call Log soft key, press or to switch between all, placed, missed and received call lists, then select Enter, select an entry from the list, press the Dial soft key to place a call, select Option soft key, then Detail from the prompt list to view information about the entry OR Select Add to Personal to add to your Local Directory.
Extra Information:
If you should find that your digital phone isn’t connecting to your laptop then please restart your laptop and the phone should pair up, you will also see that Skype For Business will load on your desktop and connect.
If you should experience further technical issues with your Yealink phone then please contact the Service Desk on 01202 363333 or email servicedesk@aub.ac.uk
For further assistance:
Please raise a ticket with the ServiceDesk, by clicking this link ServiceDesk.
Email the ServiceDesk Team to raise a ticket by clicking this link ServiceDesk.
To call the ServiceDesk, Tel: 01202 36(3333).