1. Enter the URL: https://passwordreset.microsoftonline.com

2. Enter your full AUB username

3. Enter the CAPTCHA details 

4. Select Next

5. Ensure the radio button I forgot my password is selected.

6. Select Next

7. Select your preferred verification method

8. In this example Email is selected

9. Enter verication code and select Next

10. Select second verification method

11. In this guide text my mobile phone is selected

12. Enter your mobile number

13. Select Text

14. Enter verification code and select Next

15. Enter your new password, and confirm the password, then select Finish

         Before changing your password you must ensure it complies as follows :

  1.     Be at least eight characters in length.
  2.     Must not contain the user's account name or parts of the user's full name that exceed two consecutive characters

        Contain characters from three of the following four categories :


  1.     English uppercase characters (A through Z).
  2.     English lowercase characters (a through z).Base 10 digits (0 through 9).
  3.     Non-alphabetic characters (for example, !, $, #, %).  


For further assistance:

Please raise a ticket with the ServiceDesk, by clicking this link ServiceDesk.

Email the ServiceDesk Team to raise a ticket by clicking this link ServiceDesk.

To call the ServiceDesk, Tel: 01202 36(3333).